Frequently Asked Questions
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I am currently not accepting commissions at this time.
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Original Paintings
Shipping includes professional packaging, tracking, and insured transport. Every order is carefully packaged to ensure your artwork arrives in perfect condition. Standard shipping includes insured delivery with a signature required upon arrival for peace of mind. Shipping costs are included in the price of original artwork.
Paintings on canvas are shipped wired and ready to hang. Paintings on board or paper do not include hanging hardware. Frames are not included.
Shipping times vary, your package can be tracked via the tracking number provided.
Art Prints
Art prints are produced and shipped by a trusted third-party fine art printing company. Once your order is fulfilled, you’ll get a shipping confirmation email with tracking info. Frames are not included.
Please allow 3-20 business days for these items to arrive. Shipping times are estimates, not guarantees. The estimates don’t include the time it takes to create your products.
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Yes, I do offer international shipping on originals and prints. All items are carefully packaged and original paintings will be insured. A tracking number will be provided. Any taxes, duties, VAT, etc are at the expense to the purchaser.
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Original Paintings
Processing times are 3-5 business days for small paintings and up to 14 business days for large paintings. Keep in mind these are processing times only. Please allow additional time for your order to ship, which can be tracked via the tracking number provided.
Art Prints
Please allow 3-5 business days for processing your order.
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All sales on prints and original artwork are final. Therefore I do not accept returns or offer refunds, except in the case of damage. If your artwork arrives damaged, please contact me immediately and if possible, make the courier aware upon receipt. Taking a photograph of the damage is also helpful. You can email me at kartelart@gmail.com and I will try my best to resolve any issues.
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Yes, every original painting includes a signed Certificate of Authenticity for provenance and collector assurance.